Mizoram Police Citizen Services | Updated November 2026
Mizoram Police Online Complaint Registration and FIR Guide
Mizoram Police offers citizen services through its official website and the Crime and Criminal Tracking Network & Systems (CCTNS). This guide explains citizen account registration, complaint submission and the legal difference between an online complaint and a registered First Information Report (FIR).
Mizoram Police CCTNS Citizen Portal
The Mizoram Police CCTNS citizen service was introduced to facilitate online complaints and other police-related requests. The earlier portal address was www.cctns.mizoram.gov.in/citizen. This is a historical service address; its present accessibility and login screens could not be independently confirmed. Start at the official Mizoram Police website and use its current Citizen Services or CCTNS link, if provided.
How to create a citizen account and lodge a complaint
- Open the official police website. Visit police.mizoram.gov.in and look for Citizen Services, Services or CCTNS.
- Choose citizen registration. If the CCTNS portal displays Create Citizen Login, Sign Up or a similar option, open the registration form. Avoid old bookmarked signup URLs containing temporary session tokens.
- Enter personal details. The original CCTNS registration interface requested first, middle and last name; gender; identification type and number; mobile and landline numbers; and email. Complete only the fields currently required by the official form.
- Provide age information. Depending on the interface, enter date of birth, year of birth or an applicable age range. Use accurate details consistent with your identification.
- Enter address details. The original form included house number, country and permanent address; the current interface may also request state, district, locality, PIN code and present address.
- Submit the registration. Complete verification such as OTP or CAPTCHA where prompted, and retain your login details securely.
- File the complaint separately. After signing in, select the complaint service, describe the incident, specify location and time, provide relevant evidence and submit. Keep the generated complaint or acknowledgement number.
- Track the complaint. Use any available complaint-status service or contact the concerned police station with the acknowledgement number. Ask for the FIR number separately if police register a cognizable case.
Do not submit passwords, OTPs or identity documents to third-party websites claiming to be police portals. Online form labels may differ from the older screenshots and instructions previously published for this service.
Applicable law: Bharatiya Nagarik Suraksha Sanhita, 2023
The Bharatiya Nagarik Suraksha Sanhita, 2023 (BNSS) governs criminal procedure for matters to which it applies from 1 July 2024. Older proceedings may require consideration of applicable saving and transitional provisions.
Section 173(1): Information about cognizable offences
Information relating to the commission of a cognizable offence may be given orally or by electronic communication to the officer in charge of a police station, irrespective of the area where the offence was committed. Electronic information is taken on record on being signed within three days by the person giving it. Cognizable offence means an offence for which police may arrest without warrant in accordance with the applicable legal classification.
Section 173(2): Free copy of the FIR
A copy of information recorded under Section 173(1) must be given forthwith, free of cost, to the informant or victim. An online complaint acknowledgement is not necessarily that statutory FIR copy.
Section 173(3): Preliminary enquiry in specified cases
For cognizable offences punishable with imprisonment of three years or more but less than seven years, the officer in charge may, with prior permission of an officer not below the rank of Deputy Superintendent of Police and having regard to the nature and gravity of the offence, conduct a preliminary enquiry within fourteen days to ascertain whether a prima facie case exists, or proceed with investigation when a prima facie case exists. The statutory conditions matter; it is not a blanket permission to defer every FIR.
Section 173(4): Remedy when information is not recorded
A person aggrieved by refusal to record information may send its substance in writing and by post to the Superintendent of Police concerned. If satisfied that a cognizable offence is disclosed, the Superintendent may investigate or direct investigation. Where appropriate, the aggrieved person may apply to the Magistrate under the procedure prescribed by law.
Section 174: Non-cognizable offences
For information relating to a non-cognizable offence, the police generally enter the substance in the prescribed record and refer the informant to the Magistrate. Investigation of a non-cognizable case ordinarily requires a Magistrate's order, subject to the statutory rules.
Online complaint, FIR and Zero FIR: key differences
- Citizen registration: Creation of a login account for online police services; it is not a crime report.
- Online complaint: Information submitted through a citizen portal; police assess it and take action under the applicable law.
- FIR: Formal recording of information disclosing a cognizable offence under Section 173.
- Zero FIR: Recording of cognizable-offence information without requiring the incident to have occurred within that police station's territorial limits.
- Complaint status: Administrative progress of a submitted request; it may differ from investigation progress after an FIR is registered.
Information to keep ready
- Your name, contact number, address and any identity information requested by the official portal.
- Date, approximate time and location of the incident, including police station if known.
- A clear chronological account of what happened, names of known persons and witness details where relevant.
- Supporting records such as receipts, documents, photographs or messages, where lawful and relevant.
- Complaint acknowledgement, FIR number and communications received from the police.
Official resources and further reading
- Mizoram Police - official departmental website
- Ministry of Home Affairs - Digital Police (state citizen portals and police services)
- Central Digital Police Citizen Services (national-level services, not a substitute for state complaint registration)
- India Code (official legislation; search for Bharatiya Nagarik Suraksha Sanhita, 2023)
- National Cyber Crime Reporting Portal
Frequently asked questions
Can I register an FIR directly by creating a citizen account?
No. Creating a citizen account allows access to portal services. A complaint becomes an FIR when police register information disclosing a cognizable offence under the applicable law.
Can information about a cognizable offence be given electronically?
Yes. Section 173(1) of the BNSS permits electronic communication of such information, subject to signature within three days by the person giving it.
Is a copy of the FIR free?
Yes. Under Section 173(2) of the BNSS, a copy of information recorded under Section 173(1) must be given forthwith, free of cost, to the informant or victim.
What if police refuse to record my information?
Under Section 173(4) of the BNSS, the substance may be sent in writing by post to the Superintendent of Police; further recourse to the Magistrate is available as provided by law.
Can I report a crime outside the local police station area?
Section 173(1) allows information concerning a cognizable offence to be given irrespective of the area where it occurred, commonly called Zero FIR.
What if the portal is unavailable?
Contact or visit the nearest police station. For an immediate emergency, use 112; do not wait for a website to become available.
Editorial note: This article provides general procedural information, not a guarantee of a particular online service or legal advice for an individual case. Always confirm the latest service availability on the official portal.