Nagpur City Police provides an online complaint / e-Complaint route through the Maharashtra Police citizen-services portal. For emergencies or situations requiring immediate police assistance, use the emergency number 112 rather than relying only on an online submission.
How to submit an online complaint to Nagpur City Police
Open the official Nagpur City Police website
Visit Nagpur City Police. Its citizen-services section provides a link for online complaints.
Go to the Maharashtra Police citizen portal
The Nagpur City Police online-complaint service links to the official Maharashtra Police - Services for Citizen (CCTNS) portal.
Select the relevant complaint or citizen service
Choose the available service appropriate to your issue. Follow the current portal prompts for registration, login, identification details and complaint information. Portal fields can change, so rely on the live official form rather than old screenshots.
Provide clear and accurate facts
Give the date, time, place, nature of the incident, persons involved (if known), contact details and any supporting information requested. Keep copies or screenshots of the acknowledgement/reference number generated by the portal.
Follow up when police action is required
If the matter is urgent, involves danger, or appears to disclose a cognizable offence requiring prompt police action, contact the jurisdictional police station or emergency service directly in addition to any online submission.
Latest law: FIR and cognizable offences under BNSS, 2023
BNSS replaced the Code of Criminal Procedure, 1973 for the new criminal-procedure framework from 1 July 2024.
Section 173 of the Bharatiya Nagarik Suraksha Sanhita, 2023 deals with information relating to cognizable offences. The provision allows such information to be given irrespective of the area where the offence was committed and contemplates information given orally or by electronic communication, subject to the statutory requirements.
Official text: India Code - Bharatiya Nagarik Suraksha Sanhita, 2023.
Online complaint vs FIR: what is the difference?
An online complaint is a channel through which information or a grievance is submitted to police. Whether the information must be recorded and proceeded with as an FIR depends on whether it discloses a cognizable offence and on the applicable statutory procedure.
For non-cognizable matters, Section 174 BNSS deals with information regarding non-cognizable cases and investigation of such cases. For cognizable offences, Section 173 is the principal provision concerning the giving and recording of information.
Cybercrime and online financial fraud
For cybercrime complaints, use the Government of India's National Cyber Crime Reporting Portal. For urgent cyber-financial fraud, the nationally publicised cybercrime helpline is 1930. Nagpur City Police also lists cybercrime services and emergency contacts on its official website.
Useful official links
- Nagpur City Police - Official Website
- Maharashtra Police - Services for Citizen (CCTNS)
- India Code - Bharatiya Nagarik Suraksha Sanhita, 2023
- National Cyber Crime Reporting Portal
Before submitting your complaint
- Use only official government/police portals for sensitive personal or complaint information.
- Describe facts chronologically and avoid unnecessary allegations or speculation.
- Keep copies of documents and any acknowledgement/reference number.
- For immediate threats, accidents, violence or other emergencies, call 112.
- For cyber-financial fraud, promptly use the cybercrime reporting mechanisms, including helpline 1930.