Goa Police FIR Online - File E-FIR & Register Police Complaint

Goa Police provides online citizen services through its official Citizen Portal, including Register Complaint, Missing/Lost Item Related services, E-FIR Registration, View FIR and Block Stolen/Lost Mobile facilities.

Official Goa Police Links

E-FIR and Online Complaint: What Is the Difference?

It is important not to treat every online complaint as an FIR. The Goa Police Citizen Portal provides separate options for Register Complaint and E-FIR Registration.

• An online complaint does not automatically mean that an FIR has been registered.
• E-FIR is a specific police registration facility available through the Goa Police portal.
• The availability and scope of e-FIR depends on the incident and the conditions shown by Goa Police.
• For an offence requiring immediate police intervention, do not rely only on an online form.

How to File an E-FIR Online with Goa Police

1. Visit the official Goa Police Citizen PortalOpen citizen.goapolice.gov.in. The portal currently provides E-FIR Registration as a citizen service.
2. Select "E-FIR Registration"Open the official E-FIR Registration page. The process is routed through the Goa Police CCTNS system.
3. Select the districtChoose the district relevant to the incident.
4. Select the police stationSelect the appropriate police station from the list provided by the portal.
5. Follow the incident-specific fieldsThe exact fields may vary. The current interface includes a confirmation asking whether the vehicle is stolen in Goa, indicating a vehicle-theft-related workflow.
6. Enter the incident informationProvide complete and truthful details such as date, time, place, description, vehicle information where applicable, contact details and any other information requested.
7. Review and submit the e-FIRCheck the information carefully, submit it, and save any acknowledgement, reference number or FIR number generated.

How to Register a Police Complaint Online

If your matter does not fall within the current e-FIR workflow, use the separate Register Complaint facility. The portal states that users need to register to submit a complaint and view previous complaint history.

1. Open the Goa Police Citizen Portal.
2. Select Register Complaint.
3. Sign in or create an account, as required.
4. Enter the information requested by the portal.
5. Provide a clear description of the complaint.
6. Submit the complaint.
7. Save the acknowledgement or reference details.
8. Use the portal's request/status facility to follow up, where available.

How to Report a Lost Item Online

The current Goa Police Citizen Portal includes a Missing Item Related service. This is more accurate than describing every lost-item report as an FIR.

Open the Goa Police Citizen Services page, select the relevant missing-item service and follow the instructions shown. Keep the acknowledgement or service-request details for future reference.

If the circumstances indicate theft, provide the facts accurately rather than reporting a theft as a simple loss.

Lost or Stolen Mobile Phone

Goa Police also provides a Block Stolen/Lost Mobile facility that directs users to the Government's CEIR service.

Government CEIR / Sanchar Saathi - Block Lost or Stolen Mobile

Keep the following information available:

• Mobile number
• IMEI number
• Make and model
• Date and place of loss or theft
• Police complaint/FIR details, where applicable
• Identity and supporting documents, where required

You should also secure the SIM, banking applications, email accounts and other sensitive services accessible through the lost device.

Current FIR Law in Goa

Section 173 BNSS - Information in Cognizable Cases

The applicable procedural law is the Bharatiya Nagarik Suraksha Sanhita, 2023 (BNSS). Section 173 deals with information relating to cognizable offences and permits information to be given orally or by electronic communication, irrespective of the area where the offence was committed, subject to the statutory requirements.

Goa has also issued a notification under Section 173(1) BNSS providing that an FIR received under Section 173(1) is to be reduced to writing in the prescribed IIF-I (FIR) format, with the manner of receipt-oral or electronic-reflected in the form.

Section 174 BNSS - Non-Cognizable Cases

Section 174 BNSS deals separately with information concerning non-cognizable cases and investigation of such cases. Therefore, an online complaint should not automatically be described as an FIR merely because it was submitted through the internet.

Can an FIR Be Filed Electronically?

Yes. Section 173 BNSS recognises electronic communication for information concerning a cognizable offence, subject to statutory requirements. Goa Police also provides a dedicated E-FIR Registration facility. Users should follow the eligibility conditions and fields shown by the official system.

Serious or Emergency Crime

Do not depend solely on an online complaint or e-FIR form where immediate police assistance is required. Examples include murder, rape or sexual assault, robbery, dacoity, serious assault, kidnapping, a crime in progress, an immediate threat to life or safety, and other emergencies.

What if the Police Do Not Register an FIR?

If the information discloses a cognizable offence and you believe the statutory procedure has not been followed, Section 173 BNSS contains further provisions concerning information given to the police and the course to be followed where the information is not recorded. The precise remedy depends on the circumstances.

Preserve the complaint/e-FIR submission, acknowledgement or reference number, date and time of submission, supporting documents, and communications received from the police. For a specific legal dispute, appropriate legal advice should be obtained based on the facts.

False Information and Malicious Complaints

The Goa Police e-FIR system warns that false reporting can attract legal action under Section 217 BNS. Section 217 concerns giving false information with intent to cause a public servant to use lawful power to the injury or annoyance of another person. The exact application depends on the facts and statutory requirements.

How to View an FIR Online in Goa

Goa Police provides a View FIR facility for FIRs registered by different police stations in Goa. The official page currently states that users need to register on the portal to use the service.

Important Goa Police Online Services

Frequently Asked Questions