Register a Complaint Online with Himachal Pradesh Police
Himachal Pradesh Police provides online citizen services through its HP Police Citizen Portal. Citizens can use the portal to submit complaints, check complaint status and access available FIR-related services online.
The current criminal-procedure law is the Bharatiya Nagarik Suraksha Sanhita, 2023 (BNSS), which came into force on 1 July 2024. Section 173 BNSS deals with information relating to cognizable offences and permits such information to be given by electronic communication.
HP Police Login Portal - Official Website
To access the online citizen services of Himachal Pradesh Police, use the official HP Police Citizen Portal:
https://citizenportal.hppolice.gov.in/citizen/login.htm
Registered users can sign in to access the citizen services currently available through the portal.
Online Services of Himachal Pradesh Police
The HP Police Citizen Portal may provide services such as:
- Online complaint submission
- View FIR
- FIR status or search
- Complaint status
- Service request or status search
- Other police-related citizen services
The services, labels and fields shown on the portal may vary depending on the service selected.
How to Lodge a Complaint Online with Himachal Pradesh Police
Step 1: Visit the HP Police Citizen Portal
Open the official HP Police Citizen Portal at citizenportal.hppolice.gov.in.
Step 2: Register as a New User or Log In
If you already have an account, enter your login credentials. New users can use the registration or sign-up option provided on the portal.
You may be asked for details such as:
- Name
- Mobile number
- Email ID
- Date of birth
- Address
- State and district
- Login ID and password
- Other information required by the portal
Step 3: Log In
After registration, return to the portal, enter your registered login details and select Login or Sign In.
Step 4: Select Online Complaint
After signing in, select the Online Complaint or corresponding complaint-registration service available on the portal.
Step 5: Enter Complaint Details
Provide complete and accurate information concerning the incident. The form may ask for:
- District and police station
- Date and time of incident
- Place of occurrence
- Type or nature of complaint
- Detailed description of the incident
- Details of persons involved
- Witness details, if available
- Other relevant information
Describe the incident clearly and chronologically.
Step 6: Enter Complainant Details
Provide the requested personal and contact information, which may include:
- Full name
- Father's, mother's or husband's name, where applicable
- Permanent and correspondence address
- Mobile number
- Email address
- Other details required by the portal
Use an active mobile number and email address so that you can receive communications or status updates, where applicable.
Step 7: Upload Supporting Documents
If the portal provides an attachment facility, upload relevant supporting material such as photographs, documents, screenshots, transaction records, emails or messages.
Keep the original documents and electronic evidence safely preserved.
Step 8: Submit the Complaint
Review the information entered, complete any captcha or security verification, and submit the complaint.
After successful submission, save the complaint, reference or acknowledgement number generated by the portal. It may be needed to check complaint status later.
FIR Registration Under the Bharatiya Nagarik Suraksha Sanhita, 2023
Section 173 of the Bharatiya Nagarik Suraksha Sanhita, 2023 provides the current statutory framework for information relating to cognizable offences.
Information relating to the commission of a cognizable offence may be given orally or by electronic communication to the officer in charge of a police station, irrespective of the area where the offence was committed.
Where information is given through electronic communication, the applicable statutory requirement relating to the informant's signature must also be complied with.
No. An online complaint is information submitted through an available citizen service. An FIR is the formal recording of information relating to a cognizable offence in accordance with law.
Difference Between Online Complaint and FIR
| Online Complaint | FIR |
|---|---|
| Complaint or information submitted to the police | Formal recording of information relating to a cognizable offence |
| May be submitted through the online citizen portal | Registered by the police in accordance with law |
| A complaint or reference number may be generated | An FIR number is assigned after registration |
| Submission alone does not necessarily mean an FIR is registered | Registration of FIR enables investigation in accordance with law |
How to Check Complaint Status Online
- Visit the HP Police Citizen Portal.
- Sign in using your registered credentials, if required.
- Select Complaint Status, Status Search or the corresponding service.
- Enter your complaint or reference number and any other required details.
- Submit the search to view the available status.
How to Check FIR Status Online
The HP Police Citizen Portal provides FIR-related search and view facilities. To search for an FIR:
- Open the official HP Police Citizen Portal.
- Select View FIR or the relevant FIR search facility.
- Enter the information requested by the portal.
- Submit the search.
- If the FIR is available through the online service, the relevant information can be viewed.
Availability of a particular FIR online may depend on the case, police station, nature of the record and applicable restrictions.
How to Get a Copy of FIR Online
Where an FIR is registered and available through the HP Police online service, the citizen may use the View FIR facility to access available FIR information or a copy.
The HP Police Citizen Portal FAQ states that the informant or complainant is entitled to receive a copy of the FIR free of cost when a cognizable case has been registered.
If the FIR is not available through the online service, contact the concerned police station or appropriate police authority.
What If the Police Do Not Register an FIR?
If the information provided to the police discloses a cognizable offence but an FIR is not registered, the complainant may take appropriate steps available under the BNSS.
Depending on the circumstances, the complainant may approach the appropriate superior police authority and take further legal steps available under law.
Keep copies of:
- The complaint
- Online acknowledgement
- Complaint or reference number
- Emails or communications with the police
- Documents submitted
- Photographs or videos
- Other relevant evidence
Important Points While Filing an Online Complaint
- Provide complete and truthful information.
- Clearly mention the date, time and place of the incident.
- Provide names and details of persons involved, if known.
- Preserve supporting documents and electronic evidence.
- Save the complaint or reference number after submission.
- Check the status of your complaint.
- Do not assume that an online complaint is automatically an FIR.
- For an emergency requiring immediate police assistance, use the appropriate emergency service rather than relying only on an online complaint.
Frequently Asked Questions
What is the HP Police login portal?
The official HP Police Citizen Portal login page is https://citizenportal.hppolice.gov.in/citizen/login.htm.
Can I file an FIR online in Himachal Pradesh?
Information relating to a cognizable offence may be given electronically in accordance with Section 173 BNSS. HP Police also provides online complaint facilities through its Citizen Portal. However, submitting an online complaint does not necessarily mean that an FIR has been registered.
What is the current law relating to FIR registration?
The current criminal-procedure law is the Bharatiya Nagarik Suraksha Sanhita, 2023. Section 173 deals with information concerning cognizable offences.
Can I submit a complaint without visiting the police station?
Yes. HP Police provides online citizen services through its Citizen Portal. Depending on the complaint, police may later require additional information, documents or verification.
How can I check my HP Police complaint status?
Log in to the HP Police Citizen Portal and use the relevant complaint or status-search facility. Enter your complaint or reference number and other requested details.
How can I check my FIR online?
Use the View FIR or relevant FIR search facility available on the HP Police Citizen Portal.
Can I get an FIR copy online?
Where the relevant FIR is available through the online service, use the View FIR facility to access it. The HP Police FAQ also states that the informant or complainant is entitled to a copy of a registered FIR free of cost.
What should I do after submitting an online complaint?
Save the acknowledgement or reference number and monitor the complaint status. To confirm whether an FIR has been registered, check FIR status or contact the concerned police authority.