Amritsar Police Online Complaint and FIR Registration
Residents of Amritsar, Punjab, can use official Punjab Police citizen services to submit police complaints, follow their status and access available FIR services. This guide explains the practical steps and the legal difference between an online complaint and a registered First Information Report.
Official Amritsar and Punjab Police portals
- Amritsar Commissionerate Police official website
- Punjab Police Saanjh citizen portal
- Saanjh citizen registration (legacy direct link)
- Saanjh citizen login (legacy direct link)
- Punjab Government FIR-copy service information
Official portal screens and direct paths may change. If a direct registration or login link is unavailable, open the main police website or Saanjh portal and select the current citizen service. The legacy links and screenshots below are retained for reference, not as a guarantee of the present interface.
How to lodge an online complaint with Amritsar Police
- Visit the Amritsar Police website or the Saanjh portal.
- Choose the available Complaint Registration or Lodge Complaint citizen service.
- If required, create an account by providing your name, email address, mobile number, password and the displayed verification code. The fields may differ on the current portal.
- Sign in with the credentials or verification method required by the portal.
- Describe the incident accurately: date, time, location, persons involved, property affected and available evidence. Upload supporting documents where the service permits.
- Review and submit the complaint. Preserve the acknowledgement, reference number or UID, and any SMS or email confirmation.
- If the facts disclose a cognizable offence, contact the police station about formal FIR registration and any signature or verification requirements under Section 173 BNSS.
Earlier portal screenshots
Legal rules for FIR registration under BNSS, 2023
Section 173(1): Cognizable offences, electronic reporting and Zero FIR
A cognizable offence is an offence for which a police officer may arrest without a warrant in accordance with the First Schedule of BNSS or another applicable law. Under Section 173(1), information about a cognizable offence may be given orally or electronically to the officer in charge of a police station, regardless of where the offence occurred. This supports Zero FIR reporting outside the territorial jurisdiction of the police station.
Under Section 173(1)(ii), information sent by electronic communication is taken on record when signed by the informant within three days. An online complaint acknowledgement alone is not necessarily an FIR number.
Section 173(2): Free copy of the FIR information
A copy of the information recorded under Section 173(1) must be supplied forthwith, free of cost, to the informant or victim.
Section 173(3): Preliminary enquiry in specified cases
For cognizable offences punishable with imprisonment of three years or more but less than seven years, the officer in charge may, with prior permission of an officer not below the rank of Deputy Superintendent of Police and having regard to the nature and gravity of the offence, conduct a preliminary enquiry within fourteen days to determine whether a prima facie case exists, or proceed with investigation where such a case exists.
Section 173(4): Remedy when FIR information is refused
If the officer in charge refuses to record information about a cognizable offence, the aggrieved person may send its substance in writing and by post to the Superintendent of Police concerned. If the statutory conditions are met, the Superintendent may investigate or direct investigation. If this does not provide relief, an application may be made to the Magistrate in accordance with applicable BNSS provisions.
Official legal references: BNSS text hosted by NCRB and Ministry of Home Affairs clarification on e-FIR (11 August 2026).
How to check Amritsar Police complaint or FIR status
- Open the Amritsar Police complaint-status page (earlier direct link), or navigate to complaint status from the official police or Saanjh portal.
- Choose Your Complaint Status or the equivalent service.
- Enter the complaint reference number or UID and registered mobile number if requested.
- Submit the search and review the status. If the portal shows no record, contact the concerned police station with your acknowledgement.
Complaint status and FIR status are not interchangeable. A complaint reference tracks a citizen submission; an FIR number identifies a formally registered First Information Report.
How to obtain an FIR copy
Check the FIR download or citizen-services facility linked from the official Punjab Police portal. Where a digital copy is unavailable, request a copy from the police station concerned. Section 173(2) BNSS provides a free copy of recorded FIR information to the informant or victim. Publication or download of FIRs may be restricted in sensitive categories of cases.
False complaints and accurate reporting
Provide truthful information and do not fabricate allegations or evidence. Knowingly giving false information or making a false accusation may attract provisions of the Bharatiya Nyaya Sanhita, 2023, depending on the facts and statutory elements. A complaint that cannot be proved is not automatically a false complaint.
Frequently asked questions
Can I register an FIR online in Amritsar?
Information about a cognizable offence can be communicated electronically under Section 173 BNSS, subject to the required signature within three days. Whether a particular portal submission results in an FIR depends on police processing and applicable procedure.
Can I file a complaint without visiting the police station?
An initial complaint may be submitted through available online services. The police may subsequently require identification, a signature, a statement or other lawful follow-up.
What if the offence happened outside Amritsar?
Section 173(1) BNSS permits reporting information about a cognizable offence irrespective of territorial jurisdiction, commonly called Zero FIR.
How do I track my complaint?
Use the reference number provided at submission and the official complaint-status service, or contact the police station if the online service is unavailable.
Updated: 2 November 2026. This article provides general legal and procedural information. Confirm current portal steps and case-specific requirements with Punjab Police or a qualified legal professional.