Gandhinagar Police • Gujarat

File a police complaint online and understand when an FIR may be registered

Step-by-step guidance for Gujarat Police online citizen services, complaint tracking and FIR procedure under the Bharatiya Nagarik Suraksha Sanhita, 2023.

Register FIR Online - Gandhinagar Police, Gujarat

File a police complaint online with Gandhinagar Police, Gujarat

If you want to report an offence to the police in Gandhinagar, Gujarat, online citizen services can be used to submit certain complaints or incident information. Gujarat Police's digital citizen services include online complaints/e-applications, FIR-status tracking and other police-related services. Government documentation also confirms that the Gujarat Police citizen portal provides an online facility to report crime-related information and obtain FIR-related services.

However, submitting an online complaint is not necessarily the same as registration of an FIR. Whether an FIR is registered depends on the nature of the information and the applicable law.

The criminal procedure is now governed by the Bharatiya Nagarik Suraksha Sanhita, 2023 (BNSS), which came into force on 1 July 2024, replacing the Code of Criminal Procedure, 1973.

Official Gandhinagar Police and Gujarat Police Links

Use the following current official sources:

Gujarat Police Official Website
Open official website

Gujarat Home Department Portal
Open Home Department portal

Gujarat Citizen SSO
Government of Gujarat's citizen single-sign-on platform, where applicable.
Open Gujarat Citizen SSO

Gujarat Police Citizen Services
access the current citizen-service links from the official Gujarat Police website.
Gujarat Police Official Website

Gujarat Government's official e-governance documentation confirms that the Home Department's police portal provides facilities including online complaints, FIR-status tracking, finding police stations and reporting missing/stolen property.

Can an FIR be registered completely online in Gandhinagar?

It is important to distinguish between filing information/complaint online and registration of an FIR.

Under Section 173 of the BNSS, 2023, information relating to a cognizable offence may be given orally or by electronic communication. The provision therefore recognises electronic communication for reporting cognizable offences, subject to the statutory requirements.

The Gujarat Police citizen-service system also provides an e-application facility to report crime online.

Accordingly, an online submission should not automatically be described as an FIR. The police may examine the information and take the action required under the BNSS and other applicable laws.

Steps to Submit a Police Complaint Online in Gandhinagar

Step 1: Visit the official Gujarat Police website
Open the official Gujarat Police website:

Gujarat Police Official Website

The website provides access to various police citizen services. The current website may have a different layout from the older Gandhinagar Police website.

Step 2: Open the relevant citizen service
Look for the section relating to Citizen Services / Online Services / Complaint / Report Crime / Citizen Portal.

The exact name and location of the service may change when the Gujarat Police website is updated.

Step 3: Select the appropriate complaint or incident-reporting service
Choose the online facility applicable to your matter.

Depending on the nature of the incident, the available services may include reporting crime-related information, complaints, missing persons, missing/stolen property and other police services. Gujarat's official documentation confirms these categories of citizen services.

Step 4: Enter the required information
The online form may require information such as:

Name of the complainant
Address
Contact details
Email address/mobile number
Police station or location concerned
Date and time of the incident
Nature/type of complaint
Detailed description of the incident
Supporting information or documents, where permitted
Captcha/security code, where applicable

Provide complete and accurate information.

Step 5: Submit the complaint
After checking the information, submit the online complaint/report through the portal.

Save the complaint number, acknowledgement number, application number or other reference number generated by the system.

If the portal provides an acknowledgement by email or SMS, preserve it for future reference.

What happens after submitting an online complaint?

Submission of an online complaint does not necessarily mean that an FIR has already been registered.

The police may:

  1. Examine the information submitted.
  2. Contact the complainant for additional information.
  3. Direct the complainant to the concerned police station.
  4. Register an FIR where the information discloses a cognizable offence and the legal requirements are satisfied.
  5. Take other action prescribed by law.


Gujarat's citizen portal has been designed to facilitate online complaints and other police services, but the online portal should not be treated as replacing the statutory procedure for every type of FIR.

FIR under Section 173 of BNSS, 2023

The Bharatiya Nagarik Suraksha Sanhita, 2023 is the current procedural law governing registration and investigation of criminal cases. It came into force on 1 July 2024.

Electronic communication

Section 173 BNSS deals with information relating to cognizable cases. It permits information to be given by electronic communication, subject to the requirements specified in the provision.

This is particularly relevant to online police complaint facilities because information may initially reach the police electronically.

Copy of recorded information

Section 173 also provides for a copy of the information as recorded to be given forthwith and free of cost to the informant or victim.

Therefore, an online complaint acknowledgement and an FIR copy should not be treated as necessarily being the same document.

What if the police do not register an FIR?

If the information discloses a cognizable offence but the FIR is not registered, the BNSS provides a statutory mechanism for approaching senior police authorities.

The appropriate course depends on the facts of the case and the applicable provisions of the BNSS. A person should retain the original complaint, acknowledgement, emails, messages and other proof showing when and how the information was submitted.

For serious matters, legal advice may also be appropriate.

Online complaint for minor or non-cognizable matters

Not every offence results in an FIR.

Section 174 BNSS deals with information relating to non-cognizable cases and investigation of such cases.

Therefore, the old description of matters as simply "major crime" and "minor crime" can be misleading. Whether an FIR is required depends on the legal classification of the alleged offence as cognizable or non-cognizable, along with any applicable special law.

How to check FIR status

Gujarat's official e-governance system provides facilities for tracking FIR status and other police-related services.

To check the status:

  1. Visit the current official Gujarat Police website.
  2. Open the relevant citizen service or FIR-status facility.
  3. Enter the requested reference or FIR details.
  4. Submit the search.
  5. View the available status information.


The fields required may change depending on the current version of the Gujarat Police portal.

Important points before filing an online complaint

Give factual and complete information.

Do not knowingly submit false information.

Mention the date, time and place of the incident as accurately as possible.

Preserve the online acknowledgement/reference number.

Keep copies of documents uploaded with the complaint.

If the matter is urgent or involves an immediate threat to life or safety, do not depend solely on an online form; contact the police/emergency services directly.

An online complaint should not automatically be described as an FIR.

If an FIR is registered, obtain and preserve its FIR number and copy.

Frequently Asked Questions

Can I register an FIR online with Gandhinagar Police?
You can submit crime-related information or an online complaint through Gujarat Police's citizen-service system. Whether that submission itself constitutes registration of an FIR depends on the nature of the information and the applicable law. Gujarat's official documentation confirms the availability of e-applications for reporting crime online.

Is the old Gandhinagar Police complaint website still valid?
The old Gandhinagar Police URLs should not be relied upon as the primary current links. Use the official Gujarat Police website and its current citizen-service links instead.

What law currently governs FIR registration?
The Bharatiya Nagarik Suraksha Sanhita, 2023 (BNSS) is the current criminal-procedure law. Section 173 deals with information relating to cognizable cases. The BNSS came into force on 1 July 2024.

Can information about a cognizable offence be submitted electronically?
Yes. Section 173 BNSS recognises information given by electronic communication, subject to the requirements of the provision.

Will I receive an FIR immediately after submitting an online complaint?
Not necessarily. An online submission may first be treated as a complaint or information/report. The police will take the legally appropriate action based on the facts and nature of the alleged offence.

How can I check my FIR or complaint status?
Gujarat's police citizen services include facilities for tracking FIR status. Use the current official Gujarat Police portal and the relevant status-tracking facility.

Disclaimer
This article is intended only for general information and guidance. Online police services, website addresses, forms and procedures may change from time to time. An online complaint is not necessarily an FIR, and registration of an FIR depends on the applicable law and facts of the case. Readers should verify the current procedure and service availability from the official Gujarat Police website or the concerned police authority before relying on the information.