Haryana Police | Citizen Services | Updated November 2026
Haryana Police Online Complaint and FIR Registration
Residents of Gurugram (Gurgaon), Faridabad, Hisar, Rohtak, Panipat, Ambala, Karnal and other Haryana districts can submit information or complaints through Haryana Police citizen services. However, an online complaint acknowledgement is not automatically an FIR. Registration of a First Information Report (FIR) depends on the information disclosing a cognizable offence and the applicable law.
Online complaint, FIR and Zero FIR: the difference
| Term | Meaning |
|---|---|
| Police complaint | Information or grievance submitted to police. It may be examined, referred or acted upon according to its contents. |
| FIR | Formal recording of information about a cognizable offence under Section 173 of the Bharatiya Nagarik Suraksha Sanhita, 2023 (BNSS). |
| Zero FIR | Information about a cognizable offence may be given irrespective of the area where the offence occurred; the matter can be transferred to the competent police station. |
| Non-cognizable report | Information relating to a non-cognizable offence, handled under Section 174 BNSS; police ordinarily require a Magistrate's order to investigate. |
How to lodge a complaint online with Haryana Police
- Open the Haryana Police HarSamay portal, or start from the official Haryana Police website and locate Citizen Services.
- Choose the available Complaint Registration or equivalent citizen complaint service. Portal labels can change.
- If required, create a citizen account using the registration option. Provide your name, mobile number, email address, identification details and residential address as requested.
- Log in using your credentials and complete any OTP or security verification required by the portal.
- Select the district and police station, if the service asks for them. Enter the incident date, time, place, people involved, nature of the incident and a factual chronological account.
- Upload supporting records where permitted, such as documents, photographs or other relevant files. Preserve original evidence.
- Review the details, submit the complaint and save the acknowledgement or reference number.
- Use the portal's complaint-status service, if available, or contact the concerned police station for updates and to establish whether an FIR has been registered.
The former portal's direct citizen sign-up page and login page are retained for reference; if they no longer load, navigate from the portal home page.
Information and documents to keep ready
- Complainant's full name, contact details and current address.
- Identity details if requested during citizen registration; use only the information required by the official portal.
- Incident date, approximate time, precise location and a clear description of what happened.
- Names or descriptions of suspected persons and witnesses, if known.
- Relevant records, messages, receipts, photographs, transaction IDs or other evidence, where applicable.
- For theft or missing property: identification marks, serial numbers, IMEI or vehicle registration details, if available.
Do not delay reporting a serious offence merely because documents are unavailable. Provide truthful information and avoid publishing sensitive evidence or personal details on unofficial websites.
Applicable law: BNSS, 2023
Section 173: information relating to cognizable offences
Section 173(1) BNSS allows information about a cognizable offence to be given orally or by electronic communication to the officer in charge of a police station, irrespective of where the offence was committed. Oral information must be reduced to writing and read over to the informant. Information supplied electronically is taken on record upon being signed by the informant within three days.
Under Section 173(2), a copy of the information as recorded must be given free of cost to the informant or victim. A web-generated complaint reference is not necessarily this statutory FIR copy.
Preliminary enquiry in specified cases
Under Section 173(3), for cognizable offences punishable with imprisonment of three years or more but less than seven years, the officer in charge may, with prior permission of an officer not below the rank of Deputy Superintendent of Police and considering the nature and gravity of the offence, conduct a preliminary enquiry within 14 days to ascertain whether a prima facie case exists, or proceed with investigation where a prima facie case exists. This is not a general licence to refuse FIR registration.
Section 173(4): refusal to record information
If an officer in charge refuses to record information under Section 173(1), the aggrieved person may send the substance of that information in writing and by post to the Superintendent of Police concerned. If satisfied that a cognizable offence is disclosed, the Superintendent may investigate personally or direct investigation by a subordinate police officer. If relief is not obtained, an application may be made to the Magistrate in accordance with the BNSS.
Section 175(3): Magistrate-directed investigation
Section 175(3) BNSS provides for a Magistrate empowered under Section 210 to order investigation on an application supported by an affidavit, subject to the statutory procedure and considerations. This remedy is distinct from merely checking the status of an online complaint.
Section 174: non-cognizable offences
For information about a non-cognizable offence, Section 174 BNSS requires entry of the substance in the prescribed record and referral of the informant to the Magistrate. Police cannot ordinarily investigate such a case without an order of a competent Magistrate.
These provisions apply under the BNSS framework in force from 1 July 2024, subject to applicable transitional provisions for earlier proceedings. The classification of an offence also depends on the Bharatiya Nyaya Sanhita, 2023 or other applicable special law.
How to check complaint or FIR status
- Visit the HarSamay portal and locate the complaint or FIR status option currently offered.
- Enter the requested complaint reference, FIR number, year, district or police station details.
- Check whether the record is an acknowledgement, an enquiry update or a registered FIR.
- Where a copy is made available online, download it from the official portal. Some FIRs may be withheld from public display for legal or privacy reasons.
For further guidance, see how to search and obtain a Haryana FIR copy online and Gurugram FIR and online complaint guidance.
Cybercrime, women and child safety
For online fraud, identity theft, cyberstalking or other cyber offences, use the National Cyber Crime Reporting Portal. For urgent cyber financial fraud, call 1930 as soon as possible. In emergencies, use 112. Complaints involving sexual offences or children may require special procedures, confidentiality protections and assistance under applicable law.
Frequently asked questions
Can I register an FIR without going to a police station?
Information can be supplied electronically under Section 173 BNSS, but the statutory signature requirement and police processing still apply. An online complaint submission by itself does not prove that an FIR has been registered.
Can Haryana Police accept information about an offence committed elsewhere?
Yes. Section 173(1) BNSS permits information concerning a cognizable offence irrespective of the area where the offence occurred. This is commonly called Zero FIR.
Is an FIR copy free?
Yes. Section 173(2) BNSS provides for a free copy of the information as recorded to the informant or victim.
What should I do if police refuse to register information about a cognizable offence?
Use the written representation to the Superintendent of Police under Section 173(4) BNSS and, where necessary, the statutory Magistrate remedy.
Does filing a false complaint always amount to an offence?
Knowingly giving false information may attract legal consequences where the elements of an applicable offence are established. An unproved allegation or a complaint that does not lead to prosecution is not automatically a criminal false complaint.
Official resources
- Haryana Police - official department website.
- HarSamay - Haryana Police citizen services.
- India Code - official legislation database; search for the Bharatiya Nagarik Suraksha Sanhita, 2023 and Bharatiya Nyaya Sanhita, 2023.
- National Cyber Crime Reporting Portal - online cybercrime reports.
- Emergency Response Support System - emergency number 112.
This article explains general procedure and legal provisions. The online service interface and document requirements may change; confirm current options on the official portal.