Official Kerala Police services THUNA Complaint Portal | Application Status | FIR Download

Kochi City Police FIR Registration Online - File Complaint and Check FIR

Q: How can I check my Kochi Police complaint status?

Use the official THUNA Application Status page and enter the reference number, mobile number and captcha.

Q: What should I do if my FIR is not available online?

Verify the FIR number, year, police district and police station. If it is still unavailable, it may not have been published or may be restricted from public disclosure.

Register a Complaint Online with Kochi City Police

Residents of Kochi can use the Kerala Police THUNA Citizen Portal to submit complaints and access various police services online. THUNA is the citizen-service portal of Kerala Police and allows users to submit complaints, upload supporting documents and track submitted service requests.
It is important to distinguish between filing an online complaint and registration of an FIR. Submitting a complaint through THUNA does not by itself mean that an FIR has been registered. Whether an FIR is registered depends on the nature of the information and the applicable criminal procedure.
For information relating to a cognizable offence, Section 173 of the Bharatiya Nagarik Suraksha Sanhita, 2023 (BNSS) governs the recording of information in cognizable cases, including information communicated electronically subject to the requirements of the provision.

Official Kochi/Kerala Police Online Services

THUNA Citizen Portal:
Kerala Police THUNA Citizen Portal
THUNA Citizen Portal
Kerala Police Official Website:
Kerala Police Official Website
The THUNA portal currently lists Complaint and First Information Reports among its citizen services and provides separate facilities for checking application status and downloading published FIRs.

How to File a Complaint Online with Kochi City Police

Step 1: Open the official THUNA portal

Visit the Kerala Police THUNA Citizen Portal:
THUNA Citizen Portal
THUNA Citizen Portal
THUNA is the official Kerala Police platform for online citizen services. Kerala Police states that citizens can file complaints and track submitted service requests through the portal.

Step 2: Create an account or log in

If you are a new user, select Create Account and complete the registration process.
If you already have an account, select Login and sign in using your registered credentials.
The current THUNA portal provides both Create Account and Login options.

Step 3: Select "Complaint"

After logging in, select the Complaint service.
The current Kerala Police instructions specify the following process:
1. Create user/Login
2. Select Complaint Category
3. Fill up the application
4. Upload the required documents
5. Submit the complaint

Step 4: Select the complaint category

Choose the complaint category that best describes your grievance.
Where required, select the relevant police district and police station. For a matter falling within the jurisdiction of Kochi City Police, select the appropriate Eranakulam City jurisdiction and concerned police station from the options available on the portal.
The THUNA portal currently lists Eranakulam City among the Kerala Police district websites.

Step 5: Enter petitioner details

Provide the requested petitioner information.
Make sure that your name, mobile number and other contact details are accurate so that Kerala Police can communicate with you regarding the complaint.

Step 6: Enter complaint details

Provide a clear and factual description of the matter.
Where relevant, include:
Date and time of the incident
Place of occurrence
Names and details of persons involved
Description of the incident
Details of witnesses
Details of previous complaints or proceedings
Relevant documents or evidence
Action requested from the police
Avoid including unnecessary or unsupported allegations.

Step 7: Upload supporting documents

The current THUNA portal identifies the following as documents/information required for the Complaint service:
Petitioner details
Complaint details
Proof of address
Proof of identity

Step 8: Submit the complaint

Review the information and documents before submitting the application.
Click Submit.
The complaint will then enter the Kerala Police citizen-service system for processing. Kerala Police's published instructions state that THUNA enables citizens to register complaints and service requests with police stations or higher offices.
Keep the reference number/acknowledgement generated after submission.

Does an Online Complaint Automatically Become an FIR?
No.
An online complaint submitted through THUNA and an FIR are not necessarily the same thing.
THUNA itself separately lists Complaint and First Information Reports as police services.
Where the information discloses a cognizable offence, the applicable procedure is governed by the BNSS, 2023. Section 173 deals with information relating to cognizable cases and permits information to be given through electronic communication subject to the statutory requirements.
Therefore, it is more accurate to state that you can submit a complaint online through THUNA rather than saying that every complaint submitted online is automatically an "online FIR."
Can an FIR Be Registered Through Electronic Communication?
Section 173 BNSS recognises the electronic communication of information relating to a cognizable offence.
Where information is given electronically, the statutory requirements concerning authentication/signature and recording of the information must be complied with.
Thus, the legal position after the commencement of the BNSS is different from the position under the old Code of Criminal Procedure, 1973. References in older versions of this article to the IPC or CrPC should therefore be updated to the applicable provisions of the Bharatiya Nyaya Sanhita, 2023 (BNS) and BNSS, 2023, as applicable.

How to Check the Status of a Kochi Police Online Complaint

After submitting a complaint through THUNA, you can use the portal's Application Status facility.
THUNA Application Status
THUNA Application Status
The current Application Status page requires:
Reference Number
Mobile Number
Captcha/security code
Enter the details and select Submit to check the status of your application.

How to Download a Kochi City Police FIR Online

If an FIR has already been registered and published for online access, it can be searched through the official Kerala Police FIR Download service.
Kerala Police FIR Download
Kerala Police FIR Download
The current Kerala Police FIR Download facility requires:
1. FIR number
2. Year of registration
3. Police district
4. Police station
5. Security code/captcha
After entering the details, click Search. If the FIR has been published for download, a Download option will appear.
For a Kochi City Police FIR, select the appropriate Eranakulam City police district and the concerned police station.

FIRs That Are Not Available for Online Download

Not every FIR is necessarily available for public download.
The Kerala Police FIR Download portal refers to the Supreme Court's directions dated 7 September 2016 concerning publication of FIRs and recognises exceptions for sensitive matters, including certain sexual offences, offences involving insurgency or terrorism, offences under the POCSO Act and other sensitive categories.
Accordingly, failure to find an FIR online does not necessarily mean that no FIR was registered.

How to Check the FIR Copy After Registration

Once an FIR is registered, you can use the official Kerala Police FIR Download facility.

Step 1: Open the FIR Download page

Kerala Police FIR Download Portal
Kerala Police FIR Download

Step 2: Enter the FIR number

Enter the FIR registration number.

Step 3: Select the year

Select the year in which the FIR was registered.
The current Kerala Police portal states that FIRs from November 2016 onwards are available through this online downloading facility.

Step 4: Select the police district

Select the relevant police district from the dropdown menu.
For Kochi City matters, select the appropriate Eranakulam City option available on the portal.

Step 5: Select the police station

Select the police station where the FIR was registered.

Step 6: Enter the security code

Enter the security code displayed on the screen.
If the code is not readable, use the available option to obtain another code.

Step 7: Search and download

Click Search.
If the FIR has been published for online access, the portal will display a Download option. Click it to obtain the available FIR copy.

Important: Complaint, Petition and FIR Are Different

These terms should not be used interchangeably.
Complaint: Information or grievance submitted to the police seeking appropriate action.
Petition: A representation submitted to the police concerning a particular grievance or issue.
FIR: The First Information Report recorded in accordance with the applicable criminal procedure in relation to information concerning a cognizable offence.
Submitting a complaint through THUNA does not automatically establish that an FIR has been registered.

False Complaints and False Information

The old statement that "false complaints are subject to prosecution under IPC" should not be retained in this form because the Indian Penal Code, 1860 has been replaced by the Bharatiya Nyaya Sanhita, 2023, subject to the applicable transitional provisions.
Depending on the nature of the conduct, knowingly providing false information or making a false accusation may attract provisions of the BNS or other applicable law.
Therefore, complaints should be made carefully and should contain facts that the complainant can substantiate.

What if the Police Do Not Register an FIR?

Where information discloses a cognizable offence, Section 173 BNSS provides the statutory framework for giving information to the police.
If the police do not appropriately record or act upon the information, the BNSS provides further statutory remedies, including approaching the Superintendent of Police in the circumstances specified by law and, where applicable, approaching the competent Magistrate under the relevant provisions.
The appropriate remedy depends on the facts and nature of the offence. In serious cases, obtaining legal advice may be appropriate.

Kochi City Police Online Complaint - Important Points

Use the official Kerala Police THUNA portal for online complaints.

THUNA allows citizens to submit complaints and track service requests online.

Select the appropriate Eranakulam City jurisdiction and police station where applicable.

Keep the complaint/reference number after submission.

Use the Application Status facility to track a submitted online service request.

Filing an online complaint does not automatically mean that an FIR has been registered.

Section 173 BNSS governs information relating to cognizable cases.

FIRs published by Kerala Police can be searched and downloaded through the separate FIR Download facility.

FIRs involving sensitive offences may not be publicly available online.

The current Kerala Police portal states that FIRs from November 2016 onwards are available for online downloading, subject to publication.

Frequently Asked Questions

Can I file a complaint against an offence in Kochi online?
Yes. You can submit a complaint through the official Kerala Police THUNA Citizen Portal and select the relevant complaint category and police jurisdiction.
Can I register an FIR online with Kochi City Police?
Information concerning a cognizable offence can be communicated electronically under Section 173 BNSS, subject to the statutory requirements. However, submitting a general THUNA complaint should not automatically be described as FIR registration.
How can I check my Kochi Police complaint status?
Use the official THUNA Application Status page and enter your reference number, mobile number and captcha.
How can I download a Kochi City Police FIR?
Use the Kerala Police FIR Download portal. Enter the FIR number, year, police district and police station, followed by the security code, and select Search. If the FIR has been published, the Download option will appear.
Do I need to visit a police station to submit a complaint?
For complaints covered by the online THUNA facility, you can submit the complaint online. Kerala Police states that THUNA is intended to reduce the need for physical visits to police stations and other police offices.
However, depending on the complaint, police may subsequently require your presence, additional documents or other information.
What should I do if my FIR is not available online?
Check the FIR number, year, police district and police station. If the FIR still cannot be found, it may not have been published online or may fall within a category where public disclosure is restricted. You can contact the concerned police station or police authority for further assistance.
Kerala Police may update its online services, portal interface and jurisdiction options from time to time. Users should therefore use the current official THUNA and Kerala Police portals when submitting complaints, checking application status or downloading an FIR.