Goa Police provides an official Citizen Portal through which citizens can register complaints online. The portal separately provides Register Complaint, E-FIR Registration, View FIR, Missing Item Related, Grievance Registration and Block Stolen/Lost Mobile services.
Official Goa Police Links
Steps to Register a Complaint Online with Goa Police
- Visit the Goa Police Citizen PortalOpen citizen.goapolice.gov.in. Register Complaint is available as a separate citizen service.
- Select "Register Complaint"Open the Register Complaint page. The portal states that registration is required to submit a complaint and view previous complaint history.
- Sign in or create an accountUse the sign-in option if you already have an account. New users can select Create Account. The current sign-in page also provides a Forgot Password option.
- Enter the required registration detailsUse your correct name, mobile number, email address and other information requested by the portal. The Goa Police FAQ states that a valid email ID and active mobile number are required for portal registration.
- Verify your mobile numberRequest the mobile OTP, enter the verification code sent to your registered number and use the portal's resend option if the OTP expires.
- Complete CAPTCHA or text verificationEnter the verification text displayed by the portal and review your registration information carefully.
- Save your registrationSelect Save or the corresponding submit option shown by the portal. After successful registration, your Citizen Portal account will be created.
- Sign in to your accountReturn to the sign-in page and enter your login name/user name, password and CAPTCHA or other verification requested by the portal.
- Open the Register Complaint serviceAfter signing in, proceed to Register Complaint and enter the complaint details requested by Goa Police.
- Describe the complaint accuratelyDepending on the complaint, the portal may ask for complainant details, information about the person complained against, date and time, place of occurrence, nature of complaint, incident description, supporting information/documents and contact details.
- Submit the complaintReview the information and submit the complaint through the portal.
- Save the reference detailsPreserve the complaint/reference number, acknowledgement, date of submission, screenshots or downloaded acknowledgement, and other service-request details.
Online Complaint Does Not Automatically Mean FIR
The Goa Police portal separately lists Register Complaint, E-FIR Registration, View FIR, Missing Item Related and Grievance Registration. Accordingly, an online complaint submitted through Register Complaint should not automatically be treated as an FIR.
If the facts disclose a cognizable offence and you want to report it for FIR registration, use the applicable Goa Police E-FIR Registration facility or approach the police as appropriate.
FIR Registration Under the Current Law
The criminal procedure law changed with the coming into force of the Bharatiya Nagarik Suraksha Sanhita, 2023 (BNSS) on 1 July 2024, replacing the Code of Criminal Procedure, 1973, subject to applicable provisions.
Section 173 BNSS
Section 173 deals with information relating to cognizable cases and recognises information given by electronic communication, subject to the requirements of the section.
Section 174 BNSS
Section 174 deals with information concerning non-cognizable cases and investigation of such cases. Whether an online submission becomes an FIR therefore depends on the nature of the alleged offence and the applicable procedure.
Bharatiya Nagarik Suraksha Sanhita, 2023 - India Code
Complaint vs FIR - Important Difference
| Online Service | Purpose |
|---|---|
| Register Complaint | Submit a complaint through the Goa Police Citizen Portal. |
| E-FIR Registration | Submit an eligible FIR through the dedicated e-FIR facility. |
| Missing Item Related | Report missing or lost items through the relevant citizen service. |
| View FIR | View FIRs registered by police stations in Goa. |
| Grievance Registration | Submit a grievance through the Citizen Portal. |
What If Your Complaint Relates to a Cognizable Offence?
If the facts disclose a cognizable offence, do not assume that submitting a general online complaint is necessarily the same as registration of an FIR.
- Use the applicable Goa Police E-FIR facility where available.
- Approach the concerned police station.
- Provide the relevant facts and supporting documents.
- Preserve your online complaint/reference number.
- Seek appropriate legal assistance if there is a dispute concerning FIR registration.
What if the Matter Is Urgent?
Goa Police Contact Us - Emergency 112
Do Not Submit False or Malicious Complaints
The Goa Police Report a Crime portal contains a statutory warning that a user may be prosecuted for a malicious complaint or content in accordance with the law in force.
- Do not make false allegations.
- Do not deliberately provide incorrect facts.
- Do not use the police portal to harass another person.
- Clearly distinguish facts from assumptions.
- Upload only genuine supporting documents.
Other Useful Goa Police Online Services
- E-FIR Registration
- View FIR
- Missing Item Related
- Grievance Registration
- Block Stolen/Lost Mobile
- Tenant Verification
- Servant Verification
- Police Clearance Certificate
- RTI services
- View and Update Requests
The View FIR service allows registered users to view FIRs registered by different police stations in Goa.
Frequently Asked Questions
Can I register a police complaint online in Goa?
Yes. Goa Police provides a Register Complaint facility through its official Citizen Portal. Users need to register on the portal to submit complaints and view previous complaint history.
Do I need to create an account?
Yes. The Goa Police Register Complaint page states that users need to register on the portal to submit a complaint and view previous complaint history.
Is a mobile number required?
The Goa Police FAQ states that users must have a valid email ID and an active mobile number when registering on the web portal.
Is an online complaint the same as an FIR?
No. Goa Police provides separate Register Complaint and E-FIR Registration facilities. An online complaint should not automatically be treated as an FIR.
Can I file an FIR online in Goa?
Goa Police currently provides a dedicated E-FIR Registration facility. The type of incident covered and information required should be checked on the current official e-FIR page.
What law currently governs FIR registration?
The current procedural law is the Bharatiya Nagarik Suraksha Sanhita, 2023. Section 173 deals with information concerning cognizable cases, while Section 174 deals with non-cognizable cases.
What is the emergency police number in Goa?
The Goa Police official contact page lists 112 for the Police Control Room.
Can I check an FIR online after filing a complaint?
Goa Police provides a separate View FIR service. However, an online complaint does not necessarily mean that an FIR has been registered.