Madhya Pradesh Police | Citizen services | Updated November 2026

MP Police Online FIR Registration: How to Lodge a Complaint in Madhya Pradesh

Learn how to submit information or a police complaint through the Madhya Pradesh Police Citizen Portal, follow its status, and understand when an FIR is registered under the Bharatiya Nagarik Suraksha Sanhita, 2023 (BNSS).

Important distinction: Filing a complaint online does not by itself mean that an FIR has been registered. An FIR records information about a cognizable offence under the applicable law. Keep the complaint acknowledgement and check whether a separate FIR number has been issued.

Open Official MP Police Citizen Portal

How to Lodge a Complaint Online with MP Police

The Madhya Pradesh Police website and its Citizen Portal provide services such as Complaint Lodging, Information to Police, Lost Article Report and View FIR. Service labels and login screens may change.

Visit the official portal. Open the MP Police Citizen Portal, or select the relevant citizen service from the state police website.
Select Complaint Lodging or Information to Police. Choose the service matching your report. A lost-article acknowledgement is different from reporting theft or another cognizable offence.
Register or sign in. Follow the current portal instructions. Depending on the service, registration, mobile-number OTP or login credentials may be required.
Select the relevant location. Enter the district and police station if requested. For information disclosing a cognizable offence, the legal right to report is not confined to the police station where the incident occurred.
Describe the incident. State the date, time, place, sequence of events, suspected persons if known, and available supporting evidence. Avoid speculation and do not omit important facts.
Provide contact details. Complete the required name, address, phone, email and identification fields as displayed by the portal.
Review and submit. Verify all details before submission, complete any OTP or captcha requirement, and save the acknowledgement or reference number.
Follow up. Use the complaint tracking service and contact the relevant police station if a cognizable offence requires formal FIR registration or immediate action.

The original MP Police complaint interface also requested complaint type (general complaint, cyber complaint or complaint against police), occurrence date, suspect details, complainant identity, address and contact details. The precise fields on the current portal may differ.

Details and Documents to Keep Ready

Complainant's name, mobile number, address and email address, where requested.
Date, time and exact or approximate place of occurrence.
A clear factual description of what happened and the nature of any loss or injury.
Names or descriptions of suspects and witnesses, if known.
Supporting records such as photographs, messages, transaction references, receipts or documents, if the service allows uploads.
Complaint reference number, confirmation message and any subsequently issued FIR number.

Do not publish identity documents, sensitive evidence or personal information on unofficial websites. Upload documents only through an authenticated government portal when requested.

Legal Provisions for FIR Registration in India

Section 173 BNSS, 2023 - Information in Cognizable Cases

Section 173(1) permits information relating to a cognizable offence to be given orally or by electronic communication to the officer in charge of a police station, irrespective of the area where the offence occurred. Oral information must be reduced to writing and read over to the informant. Under Section 173(1)(ii), information provided electronically is taken on record when signed by the informant within three days.

Section 173(2) requires a copy of the information as recorded to be given forthwith, free of cost, to the informant or victim. Section 173(3) permits a specified preliminary enquiry, with prior permission from an officer not below Deputy Superintendent of Police, for certain cognizable offences punishable with imprisonment of three years or more but less than seven years, subject to its statutory conditions and time limit.

Zero FIR and Territorial Jurisdiction

The words "irrespective of the area where the offence is committed" in Section 173(1) support reporting a cognizable offence at a police station even when the incident took place elsewhere. Such an FIR is commonly called a Zero FIR before transfer to the appropriate police station.

Section 174 BNSS - Non-Cognizable Information

Section 174 deals with information about non-cognizable offences. Police ordinarily enter the substance of such information and refer the informant to the Magistrate; investigation of a non-cognizable case generally requires the Magistrate's order, subject to the statute.

Section 193 BNSS - Investigation Report and Updates

Section 193 concerns the police report on completion of investigation. It also provides for informing the informant or victim of the progress of investigation within ninety days, including by electronic communication. A complaint acknowledgement, FIR, investigation update and final police report are different records.

Read the official BNSS, 2023 on India Code. The BNSS generally took effect on 1 July 2024; older proceedings may be governed by applicable transitional provisions.

How to Check Complaint Status and View an FIR

Return to the MP Police Citizen Portal.
Sign in using the method currently provided, which may include mobile OTP or registered credentials.
Choose the appropriate Complaint Status, Complaint Lodge/View, FIR Status or View FIR service.
Enter the complaint reference or FIR particulars requested on the screen.
Review the available status, and save or print an accessible copy where the portal provides that option.

The Bhopal Police FIR Status service confirms that citizens may use the MP Police portal to obtain information about registered FIRs. Some FIRs may be withheld from public display for legal or privacy reasons. If a record is unavailable online, contact the police station concerned.

What If Police Refuse to Register a Cognizable Offence?

Under Section 173(4) BNSS, a person aggrieved by a refusal to record information under Section 173(1) may send the substance of that information in writing and by post to the Superintendent of Police concerned. If satisfied that the information discloses a cognizable offence, the Superintendent may investigate or direct an investigation. If that remedy does not resolve the issue, an application may be made to the Magistrate under the applicable BNSS procedure.

For immediate danger, contact emergency police services instead of relying on a web complaint. For financial cyber fraud, promptly use the official National Cyber Crime Reporting Portal and the designated national helpline 1930.

Official Resources

Frequently Asked Questions

Can I register an FIR online in Madhya Pradesh?

You can submit information or a complaint through the MP Police Citizen Portal. Whether it is recorded as an FIR depends on the nature of the alleged offence and police action under Section 173 BNSS. An online acknowledgement alone is not an FIR.

What is a Zero FIR?

Information about a cognizable offence may be given to a police station irrespective of where the offence occurred, under Section 173(1) BNSS. The matter can then be transferred to the police station with territorial jurisdiction.

Is an electronic complaint sufficient for an FIR?

Under Section 173(1)(ii) BNSS, information given electronically is taken on record on being signed by the informant within three days.

How can I obtain a copy of my FIR?

Section 173(2) BNSS provides for a free copy of recorded information to the informant or victim. The MP Police portal also offers View FIR, subject to availability and access restrictions.

What if the police refuse to register an FIR?

Under Section 173(4) BNSS, send the substance of the information in writing and by post to the Superintendent of Police. If relief is not obtained, an application may be made to the Magistrate in accordance with the law.

Disclaimer

This article provides general legal information and procedural guidance. It is not a government portal and does not receive police complaints. Portal services, eligibility and procedures may change. For an individual case, verify details with Madhya Pradesh Police or obtain professional legal advice.