Kerala Police Register Petition Online - File Complaint Through THUNA

File Complaint or Register Petition Online with Kerala Police

Kerala Police provides an online facility for citizens to register complaints and petitions through the THUNA Citizen Portal. The portal allows citizens to submit complaints from home, upload supporting documents and subsequently check the status of their service request online.
The official THUNA portal states that citizens can file online complaints and track submitted service requests, reducing the need to visit a police station or higher police office in person.
The facility can be used for complaints/petitions that are required to be submitted to the appropriate police station or higher police office in Kerala. Kerala Police's citizen-service system provides for complaints to be forwarded to the concerned police unit for necessary action.

Official Kerala Police Complaint Portal

Kerala Police THUNA Citizen Portal
THUNA Citizen Portal
Complaint and FIR are not the same
An important distinction should be kept in mind when using the online complaint facility.
A petition or complaint submitted through THUNA does not automatically mean that an FIR has been registered. The police will examine the information and take appropriate action according to the nature of the matter.
Where information discloses a cognizable offence, Section 173 of the Bharatiya Nagarik Suraksha Sanhita, 2023 (BNSS) governs the giving of information to the police. Section 173 permits information relating to a cognizable offence to be given orally or through electronic communication, subject to the statutory requirements. The BNSS came into force on 1 July 2024.
For non-cognizable offences, Section 174 BNSS provides a separate procedure and generally requires a Magistrate's order before police investigation.
Therefore, an online petition should not be described as an FIR unless the police have actually registered an FIR.

Documents required for filing a complaint

According to the current THUNA portal, the following information/documents may be required for an online complaint:
Petitioner details
Complaint details
Proof of address
Proof of identity
Other supporting documents, where applicable
The portal specifically lists these requirements under its Complaint service.

Steps to Register a Complaint or Petition Online with Kerala Police

Step 1: Visit the official Kerala Police website

Step 2: Open the THUNA Citizen Portal

Step 3: Create an account or log in

Step 4: Select the Complaint service

Step 5: Select the complaint category

Step 6: Enter petitioner details

Step 7: Enter complaint details

Step 8: Upload supporting documents

Step 9: Submit the complaint

How to Check Kerala Police Complaint Status Online

After submitting the complaint, keep the reference number generated by the portal.
The current THUNA portal provides an Application Status facility.
Open:
Kerala Police THUNA - Application Status
THUNA Application Status
The current status page requires:
Reference Number
Mobile Number
Captcha/security code
Enter the details and select Submit to check the status of the service request.

What happens after submitting an online petition?

An online petition is processed by the appropriate police authority according to the nature of the grievance.
Kerala Police's citizen-service procedure provides for complaints submitted through THUNA to be handled through the police information system. A complaint can be forwarded to the concerned police unit or office for necessary action.
The submission of a petition does not by itself guarantee registration of an FIR. If the information discloses a cognizable offence, the applicable provisions of Section 173 BNSS govern the recording of information and subsequent police action.

Can a cognizable offence be reported electronically?

Yes. Section 173(1) BNSS expressly provides that information relating to the commission of a cognizable offence may be given orally or by electronic communication to the officer in charge of a police station.
Where information is given electronically, the statutory provision requires it to be taken on record after it is signed by the person giving the information within the prescribed period.
This is separate from the general THUNA facility for submitting complaints and petitions. The exact treatment of an online submission depends on the nature of the information and the applicable procedure.

What if the police do not register an FIR?

If information disclosing a cognizable offence is provided but the matter is not appropriately recorded or acted upon, the remedies available under the BNSS may be relevant.
Section 173 BNSS governs information concerning cognizable offences, while Section 175 deals with the police officer's power to investigate cognizable cases. Section 173 also contains provisions concerning the course of action where information is not recorded.
Depending on the facts and circumstances, a person may also seek appropriate relief from the competent police authority or Magistrate. Legal advice may be appropriate in cases involving serious offences or continued failure to act.

Kerala Police Districts and Police Units

The online complaint facility is intended for complaints handled by Kerala Police units and offices throughout the State. The portal allows the relevant police district and police station to be selected where applicable.
The current system includes district-level and city/rural police jurisdictions and other police units. The exact list displayed to a user may change as Kerala Police updates its portal and administrative structure.
Therefore, it is preferable to use the current dropdown options on the official THUNA portal rather than relying on a fixed historical list of districts or police stations.

Important points before filing a Kerala Police online complaint

Use only the official Kerala Police THUNA portal.
Provide accurate personal and contact details.
Describe the facts clearly and chronologically.
Upload relevant supporting documents.
Keep the complaint/reference number after submission.
Check the application status online using the reference number and mobile number.
An online petition is not automatically an FIR.
For information concerning a cognizable offence, the applicable statutory framework is now the Bharatiya Nagarik Suraksha Sanhita, 2023, particularly Section 173.
For non-cognizable offences, Section 174 BNSS contains the applicable procedure.
If the matter is urgent or involves an immediate threat to life or safety, do not rely solely on an online petition; contact the police through the appropriate emergency or local police channel.

Frequently Asked Questions

How can I register a complaint online with Kerala Police?

You can register a complaint through the official THUNA Citizen Portal. Create an account or log in, select the Complaint service, enter the required details, upload supporting documents and submit the application.
Is THUNA the official Kerala Police complaint portal?
Yes. THUNA is the citizen-service portal of Kerala Police and provides online complaint filing and application-status facilities.
Can I check my Kerala Police complaint status online?
Yes. The THUNA portal provides an Application Status facility where you can enter the reference number and mobile number to check the status of a submitted service request.
Do I need to visit a police station to file a complaint?
For complaints covered by the online citizen-service facility, you can submit the petition through THUNA without initially visiting a police station. However, the police may require your presence, additional information, documents or further action depending on the nature of the complaint.
Does filing a THUNA complaint mean that an FIR has been registered?
No. A complaint or petition submitted through THUNA is not automatically an FIR. Whether an FIR is registered depends on the nature of the information and the applicable legal procedure.
What law currently governs FIR registration in Kerala?
The Bharatiya Nagarik Suraksha Sanhita, 2023 (BNSS) is the current criminal-procedure law. It came into force on 1 July 2024. Section 173 deals with information relating to cognizable offences.
Can I upload documents with my online complaint?
Yes. The THUNA portal lists proof of identity, proof of address and other relevant documents among the materials that may be required for a complaint.
The online services and portal interface of Kerala Police may be changed or updated from time to time. For the latest procedure, users should rely on the current official THUNA and Kerala Police websites.