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Delhi Traffic Police Guide

File a Delhi Traffic Police Complaint for Auto or Taxi Refusal, Overcharging or Misbehaviour

Use current official channels to report refusal to ply, overcharging, misbehaviour, harassment and other traffic-related issues involving auto-rickshaws (TSR), taxis or buses in Delhi.

Updated information: Delhi Traffic Police currently provides helpline, WhatsApp, email/post and other official traffic-contact channels. The earlier standalone "online complaint" form URL should not be relied upon unless it reappears on the official Delhi Traffic Police website.

Official ways to complain to Delhi Traffic Police

Delhi Traffic Police states that members of the public can report traffic-related complaints and specifically report misbehaviour, refusal or overcharging by TSR/Taxi/Bus operators through its traffic-contact system.

Traffic Helpline 1095 or 011-25844444
WhatsApp 8750871493
Traffic complaints / suggestions Use the official Delhi Traffic Police complaint-and-suggestions page for the current departmental email addresses.
By post DCP (HQ), Delhi Traffic Police Headquarters, Dev Prakash Shastri Marg, Pusa, New Delhi - 110012.

Official Complaint & Suggestions Page Official Traffic Helpline

For emergencies or immediate danger: use the appropriate Delhi Police emergency channel instead of waiting for a routine traffic complaint to be processed.

What information should you provide?

  • Your name and a working phone number or email address, where required.
  • Vehicle registration number of the auto-rickshaw, taxi or bus.
  • Date, approximate time and exact place of the incident.
  • Nature of complaint: refusal, overcharging, misbehaviour, harassment or another traffic-related issue.
  • Pickup point and requested destination for refusal or fare disputes.
  • Fare demanded/charged and any available receipt or app/trip details.
  • Photo, video, screenshot or other supporting material, if safely available.

How to make the complaint clear and useful

  1. Note the vehicle number and incident details as soon as possible.
  2. Describe what happened briefly and factually, including the route/destination and fare issue where relevant.
  3. Send the complaint through an official Delhi Traffic Police channel.
  4. Keep a copy or screenshot of your message and any acknowledgement or reference number.
  5. If the issue involves a serious criminal act, threat, assault or immediate risk to safety, contact the appropriate police emergency service rather than treating it only as a traffic-service complaint.

Law relating to refusal by auto-rickshaw or taxi

Motor Vehicles Act, 1988: Section 178(3) deals with refusal by the holder of a permit or driver of a contract carriage to ply or carry passengers when that refusal contravenes the Act or rules made under it.

Delhi Motor Vehicles Rules, 1993: the rules contain conditions governing taxis and auto-rickshaws, including a rule that a driver should not, without reasonable excuse, refuse to let a cab or auto-rickshaw for hire when it is shown as available for hire.

Other provisions of the Motor Vehicles Act, applicable rules, permit conditions or general criminal law may apply depending on the actual conduct complained of. The precise offence and penalty should be determined from the facts and the law in force on the date of the incident.

Read Section 178 on India Code  |  Delhi Traffic Police Acts & Rules

Can complaints still be sent by SMS?

The current Delhi Traffic Police website continues to mention SMS to 56767 on its prepaid-booth information page for complaints concerning misbehaviour by TSR/Taxi drivers. Because communication channels can change, the helpline, WhatsApp and current official complaint page above are preferable when you want to confirm the latest contact method.

Useful official links

Disclaimer: This page is an informational guide and is not an official Delhi Police website. Official contact details and procedures can change; verify critical information on the Delhi Traffic Police website before filing a complaint.