Updated: 29 August 2026
Official complaint options
Call 1095
Open WhatsApp
SMS 56767
Send e-mail
Official Traffic Helpline Official Complaint Contacts
How to make a useful complaint
- Note the vehicle details. Record the auto/taxi registration number. If available, also note the driver name, badge details or operator/app information.
- Record the incident. Mention whether the complaint concerns refusal, overcharging, misbehaviour, harassment, a meter issue or another traffic-related violation.
- Add place and time. Give the pickup location, intended destination, date and approximate time. These details help identify the incident.
- Preserve supporting material. Keep the fare receipt, booking screenshot, payment record, photograph or other lawful evidence, where available.
- Submit through an official channel. Use the Traffic Police helpline, WhatsApp, SMS, e-mail or written complaint route. Keep any acknowledgement or reference number received.
SMS format for a TSR/Taxi complaint
Delhi Traffic Police continues to list SMS 56767 for complaints regarding TSR/Taxi drivers. A short message should clearly identify the complaint type, vehicle number, route/location and time.
| Complaint | Suggested short code |
|---|---|
| Refusal | REF |
| Overcharging | OVC |
| Misbehaviour | MIS |
| Harassment | HAR |
Example: REF DL1R4321 ASHRAM TO PALAM 2:30 PM
Law applicable to Delhi auto and taxi complaints
Delhi Traffic Police Standing Order No. 20/2014 provides a procedure for complaints concerning misbehaviour, overcharging and refusal by taxi/TSR drivers. It refers to action under the Motor Vehicles Act, 1988 and the Delhi Motor Vehicles Rules, 1993.
The procedure contemplates a notice to the vehicle owner under section 133 of the Motor Vehicles Act, 1988. It also states that misbehaviour, overcharging, refusal to carry passengers and use of a tampered or defective meter may amount to violation of permit conditions, with permit-suspension proceedings capable of being initiated under section 86, as applicable.
Motor Vehicles Act, 1988
- India Code
Delhi Police Standing Order No. 20/2014
Check current Delhi auto/taxi fare
For an overcharging complaint, compare the amount demanded or collected with the applicable fare information published by the Delhi Transport Department. The Department currently hosts its auto-rickshaw and black-and-yellow taxi fare notification page online.
Written and e-mail complaints
Traffic-related complaints and suggestions may also be sent to Delhi Traffic Police officers through the official complaint-contact page. A written complaint concerning traffic issues may be addressed to the Deputy Commissioner of Police (HQ), Delhi Traffic Police Headquarters, Dev Prakash Shastri Marg, Pusa, New Delhi - 110012.
Frequently asked questions
Can I complain about refusal by an auto-rickshaw driver?
Yes. Delhi Traffic Police expressly identifies refusal by TSR/taxi drivers as a traffic-related complaint category.
Can I complain about overcharging?
Yes. Keep the vehicle number, route, time and payment or fare evidence where possible, and compare the fare with the Delhi Transport Department’s current fare information.
Is SMS 56767 still listed?
Yes. Delhi Traffic Police’s current prepaid-booth information continues to state that complaints regarding misbehaviour by TSR/taxi drivers can be sent by SMS to 56767.
What if there is an immediate safety threat?
For an emergency or immediate threat to safety, contact the police emergency service rather than relying only on a routine traffic complaint channel.
Disclaimer: This page is for general information and guidance. It is not an official Delhi Police or Delhi Government website and does not provide legal advice. Government links, procedures, telephone numbers and service availability can change; verify important information on the linked official website before acting.