Citizens can submit a complaint to Assam Police through its official citizen services. This guide explains account registration, complaint submission, tracking and the legal rules for recording a First Information Report (FIR) under the Bharatiya Nagarik Suraksha Sanhita, 2023 (BNSS).
Official Assam Police complaint portals
Start at the Assam Police official website. The department's Complaint service page and citizen portal are also linked in the original service instructions. Government portals may change their login screens and service addresses; use the current links displayed on the official Assam Police website if an older direct link no longer opens.
How to file an online complaint with Assam Police
- Open the official website. Visit police.assam.gov.in and find Information and Services or the available citizen service menu.
- Select Complaint. Open the complaint service or the currently designated citizen portal.
- Create an account if required. New users may be directed to the citizen registration page. Provide accurate details and follow the on-screen verification process.
- Enter registration details. Where requested, supply your first and last name, gender, email, date of birth, mobile number, identification type and number, full address, country, state and district. Set the login ID, password and any security questions required by the portal.
- Complete verification. Enter the security code or OTP, review the details and submit the registration form.
- Sign in. Return to the citizen login page; enter your user name, password, language preference and displayed security code where applicable.
- Prepare and submit the complaint. Select the complaint service, describe the incident with its date, time, location and relevant facts, identify any known persons and attach supporting records if permitted. Review before submission.
- Keep the acknowledgement. Save the complaint reference number and a copy of the submission. Check the portal for status and contact the relevant police station to confirm whether an FIR has been registered.
Illustrative registration and login screens
The following images were included in the original guide. They are historical illustrations; the live portal interface may differ.
Legal provisions governing an FIR in Assam
The BNSS, 2023 has generally governed criminal procedure for new matters since 1 July 2024, subject to its repeal and savings provisions. The substantive criminal offence may fall under the Bharatiya Nyaya Sanhita, 2023 (BNS) or another applicable statute, depending on the incident and its date.
Section 173(1), BNSS - Information in cognizable cases
Information relating to a cognizable offence may be given orally or by electronic communication to the officer in charge of a police station, irrespective of the area where the offence was committed (commonly called a Zero FIR). Electronic information must be signed by the informant within three days to be taken on record in the manner provided by the section.
Section 173(2), BNSS - Free copy
A copy of the information as recorded under Section 173(1) must be given forthwith, free of cost, to the informant or the victim.
Section 173(3), BNSS - Preliminary enquiry in specified cases
For cognizable offences punishable with imprisonment of three years or more but less than seven years, the officer in charge may, with prior permission of an officer not below Deputy Superintendent of Police rank, conduct a preliminary enquiry within fourteen days to ascertain whether a prima facie case exists, considering the nature and gravity of the offence, or proceed with investigation where a prima facie case exists.
Section 173(4), BNSS - Refusal to record information
If the officer in charge refuses to record information under Section 173(1), the aggrieved person may send the substance of that information in writing and by post to the Superintendent of Police. If satisfied that it discloses a cognizable offence, the Superintendent of Police shall investigate or direct investigation by a subordinate officer. If that remedy fails, an application may be made to the Magistrate.
Section 174, BNSS - Non-cognizable cases
For information about a non-cognizable offence, the police enter the substance in the prescribed record and refer the informant to the Magistrate. Police ordinarily cannot investigate a non-cognizable case without the Magistrate's order.
See the official India Code portal for the current statutory text and amendments.
Before submitting a complaint
- State the facts truthfully, clearly and in chronological order; distinguish what you witnessed from what you were told.
- Include the location, relevant dates, contact details and available documents, photographs or messages.
- Do not share your login password or OTP with anyone.
- For urgent danger or an emergency, contact the police immediately using emergency number 112 rather than waiting for online processing.
- Knowingly giving false information can attract legal consequences under applicable law; an allegation made in good faith is not automatically a false complaint merely because it is not proved.
Complaint status and FIR copy
Keep the acknowledgement number to follow up through the official citizen portal or police station. Complaint tracking and FIR registration are separate processes. For guidance on finding an FIR copy, read Assam Police FIR search and copy online. Public access to some FIRs or case information may be restricted for legal or privacy reasons.
Frequently asked questions
Does an online complaint automatically become an FIR?
No. The police must assess and record information in accordance with the law applicable to cognizable offences. A portal acknowledgement is not necessarily an FIR number.
Can I report an offence outside my local police station area?
Yes. Section 173(1) BNSS permits information about a cognizable offence to be given irrespective of territorial jurisdiction.
Is an FIR copy free?
Under Section 173(2) BNSS, a copy of the recorded information must be provided free of cost to the informant or victim.
What if the police refuse to register an FIR?
Section 173(4) BNSS provides a remedy through the Superintendent of Police and thereafter the Magistrate, as applicable.
This article provides general legal information, not individual legal advice. Portal services, procedures and legal requirements may change; confirm details with Assam Police and the official statutory text.