Assam Police Online Complaint & e-FIR
File a police complaint online with Assam Police through Assam Police Seva Setu. Citizens can submit an e-Complaint, receive a reference number and, where the complaint is accepted and converted into an FIR, access the FIR copy online.
Current Law for Registration of FIR
The Bharatiya Nagarik Suraksha Sanhita, 2023 (BNSS) replaced the Code of Criminal Procedure, 1973 (CrPC) with effect from 1 July 2024.
Section 173 BNSS deals with information relating to cognizable offences. It permits such information to be given orally or by electronic communication and states that it may be given irrespective of the area where the offence was committed.
Therefore, the fact that an incident occurred in another district does not by itself prevent information concerning a cognizable offence from being given to police. The appropriate police authority can take further action according to law.
Official Assam Police Online Complaint Portals
How to File an Online Complaint with Assam Police
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Open the Assam Police Website
Visit the official Assam Police website and use the current citizen-services links.
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Open Assam Police Seva Setu
Go to Assam Police Seva Setu. The portal provides online police services including e-Complaint and e-FIR.
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Select e-Complaint
Choose the e-Complaint service. Assam Police guidance describes a process involving citizen registration, profile creation, posting the complaint, receiving an online reference number and downloading an FIR copy after police acceptance where applicable.
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Register as a Citizen, If Required
New users may need to complete citizen registration and profile creation. Keep your mobile number, email address and identification details ready if requested by the portal.
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Enter Complaint Details
Provide complete and accurate information, including where applicable:
- Name and contact details of the complainant
- Date and time of the incident
- Place of occurrence
- District or police station connected with the incident
- Details of persons involved, if known
- Description of the incident
- Details of property, documents or other material involved
- Supporting documents or other relevant information
Assam Police presently lists ID proof, signature and a copy of the complaint among documents required for its e-Complaint service.
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Upload Supporting Documents
Upload the documents or other material requested by the portal. Make sure the files are clear, relevant and directly connected with the complaint.
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Submit and Save the Reference Number
Review the information carefully before submission. Assam Police states that an acknowledgement or reference number is generated and the concerned police station is alerted for further action.
What Happens After an Online Complaint Is Submitted?
Submitting an e-Complaint does not necessarily mean that an FIR has already been registered.
According to Assam Police guidance, the complaint is examined or verified by the concerned police station. If accepted, the e-Complaint may be converted into an FIR and the FIR copy may then be downloaded.
The Officer-in-Charge of the concerned police station may also be alerted, and a police officer may contact the complainant and conduct an enquiry.
Can an FIR Be Registered for an Offence in Another District?
Section 173(1) BNSS provides that information relating to the commission of a cognizable offence may be given to the officer in charge of a police station irrespective of the area where the offence was committed. It also recognises electronic communication, subject to statutory requirements.
The police authorities will determine the appropriate jurisdiction and take further action according to law.
e-Complaint and e-FIR Are Different Services
Assam Police currently lists e-Complaint and e-FIR separately on Seva Setu.
- e-Complaint: used to submit allegations or a complaint online.
- e-FIR: a separate online service provided by Assam Police.
It is therefore better not to state that every complaint submitted through the online complaint facility immediately becomes an FIR.
What If the Offence Is Non-Cognizable?
Section 174 BNSS deals with information relating to non-cognizable cases. The legal procedure differs from that applicable to cognizable offences and generally requires the order of a Magistrate before police investigate a non-cognizable case.
Whether an online complaint results in an FIR therefore depends on the nature of the alleged offence and the applicable law.
Other Assam Police Online Services
Important Points Before Filing
- Provide truthful information and do not knowingly submit false or misleading allegations.
- Check names, dates, mobile numbers, addresses and incident details before submission.
- Keep the acknowledgement or reference number safely.
- Preserve supporting documents, photographs, messages, emails and other relevant records.
- An e-Complaint is not necessarily an FIR; wait for police processing and acceptance.
- For urgent threats to life, violence or matters requiring immediate intervention, use the appropriate emergency or official police channel rather than relying only on an online submission.
- For cognizable offences, Section 173 BNSS is relevant, including its provision concerning information irrespective of territorial area.
Assam Police Online Complaint - Quick Guide
| Purpose | Online Facility |
|---|---|
| File a general police complaint | e-Complaint |
| Use the dedicated FIR facility | e-FIR |
| Track / use acknowledgement or reference | Assam Police Seva Setu |
| Missing person | Missing Person's Complaint |
| Police grievances | Public Grievance Redressal |
| Lost property | Lost & Found Property |
Frequently Asked Questions
Can I file an Assam Police complaint online?
Yes. Assam Police provides an e-Complaint facility through Assam Police Seva Setu, and an acknowledgement or reference number is generated after submission.
Does an online complaint automatically become an FIR?
No. Assam Police states that an e-Complaint is verified by the concerned police station and, if accepted, may be converted into an FIR.
Can I report a cognizable offence committed outside my district?
Section 173 BNSS permits information relating to a cognizable offence to be given irrespective of the area where the offence was committed.
Can I get a copy of the FIR online?
Assam Police guidance states that the FIR copy may be downloaded after the police station accepts the application and the complaint is converted into an FIR.
Is the old CrPC still the applicable law for FIR registration?
No. The Bharatiya Nagarik Suraksha Sanhita, 2023 replaced the CrPC framework from 1 July 2024, subject to applicable transition provisions. Section 173 BNSS now deals with information in cognizable cases.
Conclusion
Assam Police provides online citizen services through Assam Police Seva Setu, making it possible to submit an e-Complaint without initially visiting a police station. A reference or acknowledgement is generated and the complaint is forwarded for police action.
If the complaint is accepted and the legal requirements for FIR registration are satisfied, Assam Police states that the e-Complaint may be converted into an FIR and the FIR copy may be downloaded online.