Chhattisgarh Police Online Complaint and FIR Registration: Citizen Portal Guide
Learn how to create a Chhattisgarh Police citizen account, submit an online complaint, report a lost mobile phone or document, and check FIR or case information under the current criminal procedure law.
Official Chhattisgarh Police online services
Visit the Chhattisgarh Police website or open the official Citizen Service Portal. The portal lists Online Complaint, Request to Block Mobile, View FIR, Case Status, verification services, missing-person searches and stolen, lost or seized mobile and vehicle searches. Availability of individual services may change.
How to create a citizen login and submit a complaint
- Open the portal: Visit the official Chhattisgarh Police website and locate CCTNS or Citizen Services, or use the citizen portal link above.
- Select Create Citizen Login: Choose the registration option on the login page. Existing users can sign in with their credentials.
- Enter your personal information: Complete the fields requested by the live form, which may include first, middle and last names, gender, date of birth or age, house number and address, mobile number, email address, country and identity information.
- Choose identification: Where requested, select the available ID type, such as Aadhaar, driving licence, PAN, passport, voter ID, ration card or arms licence, and enter only the information required by the official portal. Some fields may be optional.
- Submit registration: Follow the current verification process and save the user name or account details supplied by the portal. Submission does not necessarily mean the account is active until verification is completed.
- Log in: Enter your user name, password and displayed CAPTCHA, select the language where offered, and click Login. Use Forgot Password if necessary.
- Choose Online Complaint: Describe the incident accurately, giving the date, approximate time, place, affected property, relevant persons and supporting documents as requested.
- Submit and track: Save the acknowledgement or reference number and use the portal's status facilities or contact the relevant police station for further action.
Reporting a lost mobile, driving licence, Aadhaar card or other article
For an accidentally lost phone, document or article, use the applicable complaint or lost-property facility if available. Provide identifying details, approximate loss location and time, and contact information. For a phone, record its IMEI number where known and promptly contact the mobile operator to secure the SIM. The portal also lists a Request to Block Mobile service.
If the property was stolen or another cognizable offence is suspected, clearly report those facts to the police. A simple lost-article report is not a substitute for an FIR when an offence is disclosed. For identity documents, also follow the issuing authority's replacement or security procedure.
Legal provisions: FIR and online information under BNSS
Section 173(1): Information in cognizable cases
A cognizable offence is one for which a police officer may arrest without warrant in accordance with the applicable law. Information concerning such an offence may be given orally or by electronic communication to the officer in charge of a police station, irrespective of where the offence occurred. This supports the concept of a Zero FIR.
Section 173(1)(ii): Electronic communication
Where information is supplied electronically, it must be signed by the informant within three days for it to be taken on record in the manner prescribed. An online form or acknowledgement alone should not be assumed to complete this statutory requirement.
Section 173(2): Free copy
A copy of the information recorded under Section 173(1) must be given forthwith and free of cost to the informant or victim.
Section 173(3): Preliminary enquiry
For specified cognizable offences punishable with imprisonment of three years or more but less than seven years, the officer in charge may, with prior permission from an officer not below Deputy Superintendent of Police, undertake a preliminary enquiry within fourteen days to ascertain whether a prima facie case exists, or proceed with investigation, having regard to the nature and gravity of the offence.
Section 173(4): Refusal to record information
Where an officer in charge refuses to record information under Section 173(1), the aggrieved person may send the substance of the information in writing and by post to the Superintendent of Police. If the prescribed remedy does not resolve the matter, an application may be made to the Magistrate as provided by law.
Read the official BNSS statutory text hosted by NCRB and the BNSS text hosted by BPR&D.
How to view an FIR or case status
After registration, use the portal's View FIR or Case Status service, subject to available search criteria and access restrictions. The police also operate a citizen FIR search interface. Some sensitive FIRs may not be publicly displayed.
Helplines and precautions
For immediate police, fire or medical assistance, dial 112. For suspected online financial fraud, call 1930 promptly. The citizen portal also lists the women's helpline 1091 and child helpline 1098.
Use only government portals, do not share passwords or OTPs, and retain all complaint acknowledgements. If the portal is unavailable or urgent police action is required, contact the police station directly.
Frequently asked questions
Can an FIR be filed entirely online?
Electronic information about a cognizable offence is permitted by Section 173, but the statutory signature requirement and police recording process still apply. The citizen portal also accepts complaints that are not necessarily FIRs.
Is a lost Aadhaar or driving licence report an FIR?
Not automatically. Accidental loss may be documented by a lost-property complaint. Theft or another cognizable offence should be reported as such.
Can I report an offence outside my local police station's area?
Yes. Section 173(1) permits information about a cognizable offence irrespective of the place of occurrence.
Updated 2 November 2026. Portal labels and workflows may change; always follow the instructions shown on the official website.